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Customer Care Technician

Macclesfield
2 hours ago
Full-time
On-site
SK10, Macclesfield, Cheshire East
Β£34,000 - Β£37,000 GBP yearly
Construction
Customer Care Operative

North West | Stockport – Liverpool – Crewe – Stoke

πŸ’° Salary: Up to Β£35,000 + bonus
🚐 Company van + fuel card provided
πŸ“ North West – regional patch

We’re currently recruiting for an experienced Customer Care Operative to join a busy team covering the North West.

This is a fantastic opportunity for a skilled tradesperson who enjoys working directly with customers and taking pride in delivering high-quality remedial works and aftercare.

The Role

As a Customer Care Operative, you’ll be responsible for attending customers' homes to investigate and resolve defects and maintenance issues, ensuring work is completed to a high standard and customers receive excellent service.

You’ll cover a regional patch stretching from Stockport across to Liverpool and down towards Crewe and Stoke.

Key Responsibilities

* Carry out customer care and aftercare works within occupied properties

* Investigate and resolve defects and maintenance issues

* Complete remedial works to a high standard

* Liaise professionally with homeowners, tenants and customers

* Work across multiple trades including joinery, painting, masticing and plastering

* Diagnose issues and identify appropriate solutions

* Ensure jobs are completed efficiently and within agreed timescales

* Maintain a high standard of workmanship and customer service

* Complete relevant paperwork and job updates

* Represent the company professionally when working in customers' homes

About You

We’re looking for someone who:

* Has previous experience in customer care, repairs, maintenance or aftercare

* Is confident across joinery, painting, masticing and plastering

* Ideally has experience within new build housing or social housing

* Has excellent customer service and communication skills

* Can work independently and manage their own workload

* Takes pride in the quality of their work

* Has a professional and reliable approach

* Holds a full UK driving licence

What's on Offer

πŸ’° Up to Β£35,000 salary
🎯 Bonus
🚐 Company van provided
β›½ Fuel card provided
🏠 Regional North West patch
πŸ”¨ Permanent opportunity with an established team

If you're an experienced Customer Care Operative, Multi-Skilled Operative, Repairs Operative, Maintenance Operative or Aftercare Operative looking for your next opportunity, we'd be keen to hear from you