Customer Care Representative/Executive
Galway
Competitive Salary
Full-time, Permanent
Ref: VAC-13659
Established over 38 years, we are delighted to be working with a brand-new client based 20 miles outside Galway city. This organisation is an established supplier of hygiene and cleaning solutions, supporting businesses across a broad range of sectors. Operating from a regional base, it works with organisations of varying sizes to help maintain clean, safe and compliant working environments.
The business provides access to a wide selection of professional hygiene products and consumables, alongside practical, service-led support tailored to day-to-day operational needs. Its focus is on reliability, consistency of supply and straightforward delivery.
Clients span commercial, industrial, hospitality and healthcare environments, with solutions designed to support routine operations rather than over-engineered offerings. The organisation places emphasis on long-term relationships, responsiveness and a pragmatic approach to customer service. We are seeking an exceptional Customer Care Representative to deliver an exceptional of team support and the highest level of customer care across the business.
Job Description
This full-time role plays a central role in supporting the commercial strategy of the organisation by delivering proactive, customer-focused support across the business.
As a key professional position, the role is responsible for managing the organisations end-to-end Customer Order Process, ensuring that every interaction is efficient, accurate, and aligned with company service standards while helping to strengthen long-term customer relationships and retention.
Acting as a trusted point of contact for our customer portfolio, this role oversees all aspects of order management, customer communications, promotional engagement, and issue resolution throughout the customer lifecycle.
By maintaining rigorous attention to data accuracy, governance of customer records, and coordination with internal teams, the position enhances service delivery, supports sales growth, and contributes directly to this organisations commitment to operational excellence, customer satisfaction, and sustainable business performance.
Purpose of the role:
Provide proactive, generalist HR support that enables leaders to attract, develop and retain high-performing employees.
Ensure company people processes (recruitment, onboarding, performance, reward and development) are consistent, fair and aligned with Company objectives
Main accountabilities and responsibilities:
Support the end-to-end recruitment process (workforce planning, drafting adverts, liaising with agencies, screening, coordinating interviews and offers) to ensure vacancies are filled with high-quality candidates in a timely way.
Own the creation and maintenance of job descriptions, ensuring they are accurate, up to date and aligned with organisation structure and salary bands.
Coordinate and continuously improve induction and onboarding processes for all new employees to ensure a positive, consistent employee experience and rapid productivity.
Support effective probation management, ensuring probation reviews are completed on time and outcomes are documented appropriately.
Manage core HR administration and people records, maintaining accurate employee data (including
contracts, role changes, promotions and variations), reporting lines and documentation.
Design, implement and maintain an active training and development platform (including mandatory, role-specific and leadership training) to support continuous learning across the business.
Support the performance management cycle with the Company leadership team, ensuring objectives are set, reviews are completed on time and development plans are followed up.
Ensure GDPR compliance related to all personal data held by WHSL, including appropriate retention, access and handling of sensitive information.
Ensure key people-process compliance (e.g., Right to Work checks and required employee documentation) in line with Company policy and relevant legislation.
Lead total compensation benchmarking using internal and external data to ensure that WHSL remains competitive and equitable.
Design and maintain a total compensation programme (salary, bonus, benefits and recognition) for all positions, ensuring transparency, internal fairness and alignment with market practice.
Support administration, maintain and regularly update organisation charts, headcount data and reporting lines to reflect current structure and planned changes.
Provide guidance and coaching to managers and employees on HR policies, employee relations matters and best practice to promote a positive, compliant workplace culture, including supporting/leading disciplinary, grievance, absence and capability processes where required.
Support offboarding/leaver processes, including resignation processing, exit interviews and ensuring
documentation and final data updates are completed accurately and on time.
Use the performance management systems to keep up to date with Company objectives, and your own objectives and participate in reviews.
Experience and qualification requirements
Prior experience in a similar role
A proven understanding of the importance of regular customer contact
A self-starter mentality with the ability to multitask with competing priorities and meet deadlines while maintaining attention to detail
A creative thinker with a strong customer orientation
Excellent interpersonal and communication skills
Thrive in matrix environments and adept at building relationships with different stakeholders