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Customer Care Manager

Milton Keynes
Full-time
On-site
Milton Keynes, Buckinghamshire
£50,000 - £55,000 GBP yearly
Construction
Customer Care Manager - Milton Keynes - Permanent - £50,000 - £55,000

Introduction & Role

We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis.

The position is site based covering a brand new development!

Day to day

* Carry out home demonstrations and handovers with the customer

* Carry out 14 days meetings with customers to go through any initial snags or issues that arise.

* Carry out inspections throughout the warranty period regarding any defects or issues that arise.

* Liaise with contractors to carry out works or inspect issues.

* Carry out pre-quality inspections on properties prior to handovers.

* Support the office team day to day

Key Skills required

* Previous experience within a Customer Service Manager or Customer Relations Manager role in the new homes industry.

* Excellent communication and customer facing skills

* Excellent report and email writing skills and proficient with IT