Nicholas Associates are working with an exciting and innovative civil engineering company, who offer a refreshing approach to the work they do. They are seeking an experienced Customer Care Manager to lead their Customer Care team and ensure remedial issues are handled efficiently and effectively.
The Customer Care Manager will oversee all post-handover remedial works, acting as the key link between the client, site teams, subcontractors, and residents.
Key Responsibilities:
· Manage the groundworks customer care function for new-build housing estates post-handover
· Receive, log, and assess remedial requests relating to drainage, roads, footpaths, levels, and external works
· Liaise with clients, site management, engineers, and subcontractors to agree scope and responsibility
· Coordinate remedial works and monitor progress through to completion
· Ensure works are carried out safely, efficiently, and to the required standard
· Maintain accurate records
· Provide regular updates and reports to senior management
· Ensure compliance with contract requirements and warranty obligations
Requirements:
· Previous experience in a customer care, aftercare, or defects role within groundworks, civil engineering, or housing infrastructure
· Strong technical understanding of groundworks and external works
· Confident communicator able to manage expectations with multiple stakeholders
· Highly organised with a proactive approach to problem solving
· Comfortable working closely with operational and commercial teams
Why Join?
· Join a respected and growing civil engineering contractor
· Play a key role in protecting quality, reputation, and client relationships
· Supportive team with opportunities for progression
· Competitive salary and benefits package
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies