Customer Care Manager

Customer Care Manager

First Mortgage – One of the UK’s Most Trusted Brokerages
Full-Time | Employed | Customer Care Team

⭐ Why Join First Mortgage?

We are a dynamic financial services firm dedicated to providing exceptional customer service and tailored mortgage & protection solutions

Here’s what makes us stand out on day one:

* Our focus on customer service is proven by 30,000+ Trust Pilot 5* Reviews

* Career progression into senior, specialist and adviser self-employed & franchise roles

* A people-first, customer-focused culture

* Warm, high-quality leads (thanks to our Trustpilot reputation)

* Fast-growing UK-wide business

The Role

You will:

* Conduct outbound calls to new and existing clients to schedule appointments with Advisers for mortgage and/or protection reviews

* Maintain and update client records with accurate and detailed information

* Manage warm leads generated by our strong brand

* Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction

* Coordinate with Advisers to manage their schedules and ensure timely appointments

What You’ll Receive

🤝 A Brand & Culture That Helps You Succeed

* One of the UK’s most trusted (Trustpilot reviews)

* Customer-centric advice model — no hard sales

* Supportive, people-first environment

📈 Earning Potential & Growth

* Competitive salary and performance-based incentives

* Opportunities for professional development and career growth

* Supportive and collaborative work environment

* Comprehensive benefits package

What You’ll Need

* Proven experience in a customer care or similar role, preferably within the financial services industry.

* Tenacious and can-do approach

* A proactive and client-focused approach

* Strong communication and relationship-building skills

* Ability to handle multiple tasks and prioritize effectively

Apply Today

If you want better leads, better support, better earnings potential and a better culture — we’d love to hear from you