Customer Care Manager job in Midhurst for a residential developer working across two high-end listed building conversion developments. This permanent role is suited to an experienced customer care professional with construction knowledge, overseeing customer service from exchange through completion and the defects process while coordinating closely with sales, production, site teams and subcontractors.
Role & Responsibilities
Manage customer communication from exchange through completion
Coordinate customer care across two residential developments
Complete quality inspections and monitor outstanding defects
Maintain plot records using Fieldview and COINS
Deliver home demonstrations and support customer handovers
You will also attend build and sales meetings, coordinate subcontractors and support consistent presentation, construction and customer service standards.
Skills & Experience Required
At least five years' relevant construction or customer care experience
Practical knowledge of residential construction processes
Previous team management experience
Listed building experience is desirable
Strong communication, organisation and problem-solving skills
You will also need good financial awareness, knowledge of Health & Safety responsibilities, computer literacy across Word, Excel and email, and a clean driving licence. Housebuilding experience is advantageous but other relevant customer care management backgrounds will be considered.
Salary & Benefits
Circa £55,000 total package
£4,500 car allowance included
Hybrid working after probation
Regular attendance across both sites
Long-term project continuity
About Hunter Dunning
Hunter Dunning is a specialist property and built environment recruitment consultancy established in 2004, focused on quality and long-term partnerships in the UK and Ireland property and construction market. We specialise in full lifecycle property recruitment, covering architecture, interior design, surveying, land and planning, fire safety and wider construction roles.
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