Customer Care Executive

Job Title: Customer Care Executive

Dates: December 22nd - January 2nd (excluding bank holidays: 25th, 26th, 1st Jan)

Handover: Wednesday 17th December, remote via Teams (minimum 4 hours)

Pay: £14-16phr

Hours:

10:00 AM - 6:00 PM (30 min break)
29th December: 10:00 AM - 4:00 PM (in office; early finish)Location:

Victoria, London
Work from home: 24th and 31st December (office closed)The Role:

Provide proactive and exceptional customer service to ecommerce and retail customers. Act as main point of contact for customer queries and take ownership of requests via email, live chat, and telephone.

Main Responsibilities:

Manage online customer queries (email 80% of the time), telephone, and live chat
Resolve order discrepancies including exchanges and refunds in a timely manner
Advise customers on products and assist with placing orders
Update customer profiles accurately
Collaborate with team members and other departments to ensure consistent, high-quality service
Manage orders from VIP clients, including bespoke or special requests
Provide operational support to the warehouse if needed (online orders, returns, faulty items)
Flag customer feedback and communicate it to the management team

Experience & Skills:

Previous experience in customer service, preferably fashion, retail, or ecommerce (email-focused)
Familiarity with customer service platforms and email systems (Zendesk experience essential)
Strong IT literacy (MS Office essential; Shopify experience a plus)
Exceptional written and verbal communication skills
Professional and confident telephone manner
Clear understanding of consumer legislation and service standards
Ability to multitask, use initiative, and remain calm under pressure
Team player with the ability to work independently
Flexible, enthusiastic, proactive, and solution-oriented

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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