Customer Care Coordinator - £35,000 - Oxfordshire - Permanent
Introduction
An opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the South Oxfordshire area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
The role is an office based position, hours are 9:00 - 17:30, Monday to Friday
The Role:
* Deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
* Raising invoices
* Manage and maintain the customer CRM system and trackers.
* Managing and processing contractor contra charges where applicable
* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
* Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date.
* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
* Take ownership of customer contact, offering assistance and being proactive to ensure works are carried out on time and to expectations.
* Ad-Hoc secretarial duties to the Head of Customer Care
Key Skills:
* Experience within a Customer Service Coordinator role, or relevant experience in the House Building / Construction / Housing / Property industry
* Excellent communication skills
* Excellent attention to detail
* Excellent telephone manner
For more information please apply below or contact Chris Ellis at Wheatstone Solutions