Customer Care Coordinator - £30,000 - Ringwood - 1 year FTC
Introduction
A new opportunity has arisen for a Customer Care Coordinator to join our client, a House Builder, based in the Ringwood area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
The position is for a 1 year fixed term contract office based, with 1 day working from home.
The Role:
* Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
* Provide support and advice to sub-contractors.
* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
* Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
Key Skills:
* Customer Service experience within the House Building / New Homes / Housing Association or Construction.
* Excellent communication skills
* Excellent attention to detail
* Excellent Customer Service skills
For more information please contact Chris Ellis at Wheatstone Solutions or apply below