Are you an experienced customer service professional with a background in New Build Housing?
Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Birmingham office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What's in it for you?
* Basic salary of up to £30,000 (D.O.E)
* Generous annual leave entitlement + bank holidays
* Bonus potential
* Potenail future career growth
What are we looking for?
* Experience working in a customer services role, ideally within the new build housing or property sectors.
* Ability to provide concise and accurate written or numerical reports when required
* Confident communicator both verbally and written
* Good computer skills (especially Word and Excel)
Key Responsibilities:
* Manage all communication and administration related to Customer Care.
* Resolve validated complaints efficiently, seeking direction when necessary.
* Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
* Update and maintain defect records accurately.
* Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
* Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.