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Customer Care Coordinator
Chippenham
6 hours ago
Part-time
On-site
Chippenham, Wiltshire
£18,000 - £24,000 GBP yearly
Construction
Role: Customer Care Coordinator
* Working arrangements: Part-time and flexible and hybrid working arrangements on offer
* About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
* Office location: Chippenham, Wiltshire
* Department: Customer Care
* Reporting to: Customer Care Manager
Office Manager – About us:
We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
Customer Care Coordinator – About the role:
To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.
Customer Care Coordinator – About the role:
* Opportunity to work for an innovation and multiple award-winning regional house builder
* A friendly and relaxed work environment
* A growing regional house builder offering job security and career progression
* To work for a quality led and customer focussed house builder
* Vibrant office culture and working environment
Customer Care Coordinator – Key points:
* Handle incoming Customer calls
* Logging and allocation of reported defects on in house software
* Progress valid defects with staff and the supply chain
* Work within agreed SLAs, which vary from contract to contract
* Develop working relationship with key contacts at Housing Associations and Subcontractors
* Positive communication with Customers via email and telephone
* Handle complaints in a sensitive and consistent manner
* Work within Industry guidelines, compliance and standard industry practice
Customer Care Coordinator – What about the benefits package?
* Competitive base salary
* Annual bonus
* 25 days holiday plus bank holidays
* Company pension scheme
* Private Healthcare
* Choice of company benefits
* Working arrangements: Part-time and flexible and hybrid working arrangements on offer
* About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
* Office location: Chippenham, Wiltshire
* Department: Customer Care
* Reporting to: Customer Care Manager
Office Manager – About us:
We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
Customer Care Coordinator – About the role:
To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.
Customer Care Coordinator – About the role:
* Opportunity to work for an innovation and multiple award-winning regional house builder
* A friendly and relaxed work environment
* A growing regional house builder offering job security and career progression
* To work for a quality led and customer focussed house builder
* Vibrant office culture and working environment
Customer Care Coordinator – Key points:
* Handle incoming Customer calls
* Logging and allocation of reported defects on in house software
* Progress valid defects with staff and the supply chain
* Work within agreed SLAs, which vary from contract to contract
* Develop working relationship with key contacts at Housing Associations and Subcontractors
* Positive communication with Customers via email and telephone
* Handle complaints in a sensitive and consistent manner
* Work within Industry guidelines, compliance and standard industry practice
Customer Care Coordinator – What about the benefits package?
* Competitive base salary
* Annual bonus
* 25 days holiday plus bank holidays
* Company pension scheme
* Private Healthcare
* Choice of company benefits