Customer Care Coordinator
About Us
Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, construction, and domestic and social housing. Our commitment to excellent service and expertise has made us a trusted partner for property professionals and landlords.
Are you passionate about delivering outstanding customer service and keeping things running smoothly behind the scenes? We’re looking for a proactive and detail-driven Customer Care Coordinator to join our team and play a key role in ensuring a seamless customer experience.
In this role, you’ll be at the heart of our customer care operations - handling enquiries, resolving issues, and supporting both customers and internal teams with efficiency and professionalism.
What you’ll be doing
* Handling customer enquiries and complaints in a professional, timely manner
* Providing administrative support to the Customer Care Team
* Accurately logging customer care data within required timeframes
* Coordinating with internal departments to resolve issues quickly and effectively
* Proactively chasing outstanding issues to ensure client SLAs are consistently met
* Maintaining high standards of customer care at all times
* Producing clear verbal and written reports on customer care performance
* Communicating with customers and clients via phone, email, and written correspondence
* Supporting other departments and depots with customer care-related queries
* Providing cover for the Head of Customer Care when required
* Adhering strictly to Health & Safety procedures
* Taking on additional duties as required in line with the role
What we’re looking for
Skills
* Strong attention to detail and high level of accuracy
* Confident and professional telephone manner
* Good IT skills with experience using Outlook, Word, and Excel
* Ability to prioritise workloads and manage multiple tasks
Experience
* Previous experience in a customer service or administrative role
* Knowledge of the new build or insulation industry is advantageous
Personal attributes
* A methodical and organised approach to work
* Positive, team-oriented attitude
* Ability to follow processes while using initiative
* Comfortable working independently or within a small team