I’m recruiting on behalf of a national housebuilder who are looking to add a Customer Care Co-ordinator to their growing team in West Central Scotland.
This is a brilliant role for someone who thrives on organisation, communication, and delivering a great customer experience. Housebuilding experience isn’t required — they’re open to candidates from any construction-related background who have strong admin and customer care skills.
The Role
As Customer Care Co-ordinator, you’ll be the central point of contact for homeowners and internal site teams. Your role will include:
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Logging and managing customer queries and defects
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Scheduling trades and diaries for remedial works
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Liaising with Site Managers, subcontractors and the wider customer care team
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Providing clear communication updates to customers
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Ensuring KPIs and service levels are met
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Maintaining accurate records and documentation
What They’re Looking For
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Experience in a similar admin or customer-facing role (construction-related highly desirable)
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Strong organisational skills and attention to detail
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Confident communicator who enjoys problem-solving
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Ability to prioritise a busy workload and manage multiple cases at once
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A friendly, proactive and helpful approach
Salary & Package
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£25,000 – £28,000 depending on experience
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8–12% annual bonus
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KPI-based commission, typically worth £1,000–£2,000 per year (performance-related)
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National housebuilder with career progression and support
If you're working in customer care, administration, construction support, housing associations, property management, or anything similar — this could be a fantastic next step