S
Customer Care Coordinator
Solihull
14 hours ago
Full-time
On-site
Solihull, West Midlands (County)
£27,000 - £33,000 GBP yearly
Customer Services
Customer Care Coordinator
Location: Solihull
Salary: £27,000 – £33,000 DOE
Working Pattern: Mon - Friday, Office-based
We are currently recruiting for a Customer Care Coordinator to join a well-established, national housebuilding developer based in Solihull.
This is a fantastic opportunity to join a growing team within a supportive working environment, offering excellent training, career progression and the opportunity to develop your career within the housebuilding industry.
The Role
As a Customer Care Coordinator, you will play a key role in delivering an excellent customer experience, acting as a key point of contact for homeowners and ensuring queries, issues and aftercare requirements are dealt with efficiently and professionally.
Key Responsibilities:
*
Act as the first point of contact for customer enquiries and aftercare queries.
*
Handle incoming calls and emails from homeowners.
*
Log, manage and track customer issues through to resolution.
*
Liaise with site teams, subcontractors and internal departments to arrange remedial works.
*
Coordinate appointments and follow up on outstanding issues.
*
Maintain accurate customer records and update internal systems.
*
Ensure customers receive regular updates and a high level of service throughout the process.
*
Help maintain strong customer relationships and a positive customer experience.
About You
*
Previous Customer Service or Customer Care experience is essential.
*
Experience within the housing, housebuilding or construction industry is highly desirable.
*
Excellent communication and telephone skills.
*
Strong organisational skills with the ability to manage multiple enquiries.
*
A proactive approach with a genuine focus on customer satisfaction.
*
Confident liaising with customers, site teams and internal stakeholders.
*
Good IT and administration skills.
What's on Offer?
*
Salary of £27,000 – £33,000 depending on experience.
*
Opportunity to join a national housebuilding developer.
*
Office-based role in Solihull.
*
Full training and ongoing development.
*
Genuine opportunities for career progression.
*
Supportive and friendly working environment.
*
Opportunity to build a long-term career within the housebuilding industry.
If you have a background in customer service and are looking for an opportunity to develop within a reputable housebuilding business, we would love to hear from you
Location: Solihull
Salary: £27,000 – £33,000 DOE
Working Pattern: Mon - Friday, Office-based
We are currently recruiting for a Customer Care Coordinator to join a well-established, national housebuilding developer based in Solihull.
This is a fantastic opportunity to join a growing team within a supportive working environment, offering excellent training, career progression and the opportunity to develop your career within the housebuilding industry.
The Role
As a Customer Care Coordinator, you will play a key role in delivering an excellent customer experience, acting as a key point of contact for homeowners and ensuring queries, issues and aftercare requirements are dealt with efficiently and professionally.
Key Responsibilities:
*
Act as the first point of contact for customer enquiries and aftercare queries.
*
Handle incoming calls and emails from homeowners.
*
Log, manage and track customer issues through to resolution.
*
Liaise with site teams, subcontractors and internal departments to arrange remedial works.
*
Coordinate appointments and follow up on outstanding issues.
*
Maintain accurate customer records and update internal systems.
*
Ensure customers receive regular updates and a high level of service throughout the process.
*
Help maintain strong customer relationships and a positive customer experience.
About You
*
Previous Customer Service or Customer Care experience is essential.
*
Experience within the housing, housebuilding or construction industry is highly desirable.
*
Excellent communication and telephone skills.
*
Strong organisational skills with the ability to manage multiple enquiries.
*
A proactive approach with a genuine focus on customer satisfaction.
*
Confident liaising with customers, site teams and internal stakeholders.
*
Good IT and administration skills.
What's on Offer?
*
Salary of £27,000 – £33,000 depending on experience.
*
Opportunity to join a national housebuilding developer.
*
Office-based role in Solihull.
*
Full training and ongoing development.
*
Genuine opportunities for career progression.
*
Supportive and friendly working environment.
*
Opportunity to build a long-term career within the housebuilding industry.
If you have a background in customer service and are looking for an opportunity to develop within a reputable housebuilding business, we would love to hear from you