We are recruiting a Customer Care Coordinator to join our team in Glasgow. This role is ideal for someone who is organised, confident with customers, and able to manage a varied workload in a fast-paced environment.
What You Will Do
Act as a key point of contact for customers after they move in
Coordinate with subcontractors, site teams and internal departments
Arrange labour, materials and appointments to support timely resolution of issues
Maintain accurate customer records and documentation
Carry out follow-up calls after completion to ensure customer satisfaction
Support the delivery of a high-quality and efficient after-sales service
What You Will Bring
Experience in customer service or a customer care environment
Strong communication skills and a professional, friendly approach
Excellent organisational skills, with the ability to prioritise effectively
Confidence working collaboratively with multiple stakeholders
A positive attitude and commitment to providing outstanding customer service
Experience in housebuilding or construction is helpful but not essential
About You
You are someone who:
Takes pride in delivering a high standard of service
Works well under pressure and can manage competing tasks
Pays close attention to detail
Works well both independently and as part of a team
Builds strong relationships and communicates clearly
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age