P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Care Associate on a part-time, 12-month fixed term contract, located in Lowestoft.
Main Responsibilities:
* The first point of contact for customers, ensuring they receive world-class service.
* Handling sales orders, manage delivery requirements, resolve technical queries, and support our sales team.
* Keep up to date with product information and use a CRM system to add critical data.
* Process and input orders by email and telephone.
* General office administration (scanning, archiving, filing etc).
Person Specification:
* Strong business and commercial skills in a customer service environment.
* GCSEs (grade C or above in English & Maths).
* UK internal account management experience.
* Proficient with Microsoft programs and CRM systems.
* Excellent communication skills.
* Customer-focused mindset
* Ability to multitask.
Working Hours:
* Part-time, 22.5 hours per week.
* Wednesday – Friday
* Two week rotation, Week 1: 9:30-17:30 and Week 2: 8:00-16:00.
* 12-month fixed term contract covering maternity leave.
Working Benefits:
* 25 days annual leave plus bank holidays.
* Employee Benefits Hub.
* Pension scheme.
* Life Assurance.
* Occupational Health