Customer Care and Growth Executive

Customer Care and Growth Executive

Salary £28,500 plus bonuses

Full Time Monday to Friday 9.00am to 5.30pm

Location: Rooksbridge, North Somerset

We are a fast growing new media business and are delighted to be recruiting a new member to our team to assist in the growth and continued success.

Job Role: Customer Care and Growth Executive

Main Duties:

* Prospective customer demonstrations – remote

* Existing customer demonstrations – remote

* Sales order processing

* Managing leads - tracking and generation

* Customer service and support

* Diary management

* Marketing support

* Process and procedures upkeep and management

* Answer incoming calls and manage as appropriate

* Internal/External communication updates as required

* Occasional attendance of UK based tradeshow

* General office duties as required and are within the scope, spirit and purpose of the job

Knowledge and Skills

Essential:

* Previous customer facing or sales experience (including retail and/or hospitality sectors)

* Can use standard office computer applications - Microsoft Office, Excel, Word, Outlook & PowerPoint

* Be able to complete some routine and non-routine tasks in an office environment

* Be able to plan and organise both familiar and new tasks

* Can produce and respond to detailed written and oral communication in an office setting

* Ability to use a problem-solving approach to respond appropriately to a wide range of enquiries

* Use a range of numerical and graphical data for the office environment

* Able to work on own initiative or with others on tasks with minimum supervision

* Show an awareness of others’ roles, responsibilities

* Strong organisational skills

Desirable

* Knowledge and understanding of office procedures and terminology

* Knowledge of the dental sector

* Knowledge of the veterinary sector

* Understanding of digital media

* Understanding of consumer marketing

* Experience of b2b sales

* UK clean and current driving licence