Job Title: Customer Care Advisor
Location: Manchester
Salary: £16.22ph - weekly pay
Sector: Social Housing Maintenance
Experienced in the use of CAFM systems (preferably Concept)
Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers. · Proven experience in managing supply chain/contractor performance · Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint etc.)
Office 4 days a week and WFH on a friday
The below questions need to be asked and added onto the CV:
Pre-Qualifying Questions
What is the difference between planned and reactive work orders?
What fix SLA's would you expect for jobs between P1 and P4?
Can you describe a time when you overcame an issue with engineers or sub-contractors?
What does Statutory Compliance mean and can you give an example of a compliance standard?
Which CAFM systems have you worked with?
If interested in this CUSTOMER CARE ADVISOR role, please email your CV directly to