Our client is currently looking for a Customer Care Advisor to join them on a permanent basis.
Working from our Leicester office, the Customer Care Advisor will provide high-quality support to customers via phone and email regarding their accounts and enquiries. Following an initial induction and on-the-job training, you will manage customer queries, ensuring issues are resolved efficiently and with a positive outcome.
The role requires close collaboration with internal departments to deliver effective end-to-end solutions and maintain excellent customer service standards.
Key Responsibilities
* Deliver exceptional customer service across all interactions
* Respond to customer enquiries within agreed response times/SLA
* Manage customer queries across multiple platforms (phone and email)
* Build strong relationships with customers and internal teams
* Process customer requests accurately and in a timely manner
* Identify and create potential sales leads where appropriate
* Maintain accurate customer records and internal reporting data
* Ensure correspondence and orders are correctly recorded and filed
* Liaise with internal departments to resolve customer issues
* Carry out general administrative and office duties
* Provide support to the Customer Care team during holiday or sickness absence
* Undertake additional ad hoc tasks when required
Experience Required
* Previous customer service or customer care experience (preferred)
* Excellent verbal and written communication skills
* Confident telephone manner
* Strong organisational skills with the ability to prioritise and multitask
* Computer literate with CRM experience (beneficial)
* Flexible, reliable and motivated approach to work
* Additional language skills and international experience (desirable)
Skills & Attributes
* Strong customer service focus
* Excellent communication and organisational skills
* Attention to detail
* Positive, proactive and problem-solving attitude
* Ability to work independently and as part of a team
* Ability to work under pressure and meet deadlines