Do you have experience supporting customers in a busy, high-volume environment and enjoy solving queries from start to finish? Maxwell Bond is partnered with one of the UK's leading contractor payroll providers who are looking for a Customer Care Advisor to support contractors with everything from onboarding and timesheets to payroll, tax and pensions.
What you'll do as a Customer Care Advisor:
* Act as the first point of contact for contractors, supporting them throughout their journey with the business
* Handle a high volume of inbound and outbound calls, as well as email queries
* Support new contractors through the onboarding process
* Resolve queries relating to payroll, tax, pensions and timesheets
* Work closely with internal teams to resolve issues quickly and efficiently
* Deliver a high standard of customer service while meeting service levels and quality standards
Experience as a Customer Care Advisor:
* Previous experience in a telephone-based customer service.
* Excellent communication skills, both over the phone and via email
* Ability to think quickly, solve problems and work effectively under pressure
* Confidence handling challenging conversations
* Positive, team-focused attitude with a willingness to learn
* Experience within customer service, contact centres, financial services, telecoms or other high-volume environments is desirable but not essential
Benefits:
* £30,000 basic salary
* Hybrid working available after probation, with 2 days working from home
* Flexible working patterns, including the option of a 4-day working week
* Clear progression opportunities into Senior Advisor, Team Leader, Payroll, Accounts or Agency Support
* Supportive and collaborative team culture
If you're an experienced Customer Care Advisor looking for a role no two days are the same and where you can develop your career, we'd love to hear from you