As a Customer Care Advisor, you will be supporting all aspects of the customer journey with my client in the fine jewellery sector.
You'll be supporting both online and in-store customers, act as the voice of the customer, ensuring a seamless and exceptional experience for every client, every time.
Your role involves managing customer interactions across various channels and collaborating with internal teams to maintain high service standards.
The role:
Handle customer queries across multiple contact channels, including telephone, email, live chat, and social media
Manage appointments, ensuring customers are well-prepared and informed
Support customers with online and in-store orders, addressing pre-sale and post-sale enquiries
Collaborate with other teams to ensure customer expectations are met in line with company guidelines
Demonstrate exceptional customer service and attention to detail
Participate in active learning and knowledge sharing to enhance customer experience and performance
Develop comprehensive product knowledge and act as a brand ambassador
Assist the sales team in retail operations as needed
About you:
Bachelor's degree or equivalent experience
Proven experience in customer service, preferably in a retail environment
Proficiency with CRM systems and multiple communication platforms
Strong organisational and time management skills
Excellent verbal and written communication skills
High attention to detail and accuracy
Ability to work effectively in a fast-paced environment and communicate with various stakeholders
Knowledge of the jewellery industry is a plus
This role is fully onsite, based in Hatton Garden, London