Inspire Resourcing are thrilled to be recruiting for a Customer Care Advisor. This is with a global company within their office in Belper. Our client is a market leader, offers career progression in fast paced business with a family friendly environment.
Duties:
* Take ownership of customer complaints and ensure successful resolutions for both the customer and the business.
* You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information.
* Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership.
* You will provide clear, professional written communication and regular updates to customers and internal stakeholders.
* Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times.
* You will contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team.
What we’re looking for:
* Previous experience in customer service or complaint resolution, ideally within a fast-paced environment.
* Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools.
* Knowledge of consumer rights and related legislation is advantageous.
* You demonstrate empathy, resilience, and a strong drive to deliver world-class service.
* The ability to manage multiple cases simultaneously while maintaining accuracy and professionalism is desirable.
* Level 3 qualification in Customer Service is preferable, GCSE grade 4 in English and Maths (or equivalent) is essential.