Customer Care Administrator

CareerMakers Recruitment is currently looking for a Customer Care Administrator on behalf of our client based in Bolton, BL4 area.

Responsibilities:

* Handle inbound calls and emails promptly and professionally; log all interactions and outcomes.

* Resolve day-to-day customer queries, issues and service changes, escalating only when needed.

* Create, update and maintain customer records, service agreements and job details in our systems with high accuracy.

* Coordinate bookings and changes with Operations and Transport; keep customers informed of ETAs and any delays.

* Set up and manage sub-contracted services as requested, ensuring details are captured correctly and systems reflect live status.

* Monitor the accuracy of data related to customer services, logistics and subcontractors; fix errors and flag patterns.

* Liaise with customers, suppliers and internal teams to ensure clear, consistent communication and great service standards.

* Follow agreed processes and contribute suggestions to improve how we work.

* Provide clear feedback and customer insights to the Sales team to support retention and growth.

* Represent the company positively at all times, living our values in every interaction.

* Be the helpful, reliable voice our customers count on.

* Work cooperatively within the team; step in to support colleagues during busy periods.

* Maintain a calm, solutions-focused approach and close the loop with customers.

* Show respect to colleagues and clients; protect customer data and confidentiality.

* Take ownership for data quality.

Skills:

* Excellent communication skills, both spoken and written.

* Adept at IT software used in Customer Service functions.

* The ability to process customer requests swiftly, maintaining accuracy.

* Be a problem-solver who can handle customer queries and knows when to escalate issues

* Knowledge of customer service principles.

* Good communication skills and strong telephone manner.

* Good attention to detail.

Schedule:

Open 08:00am to 17:00pm (Monday to Friday)

Your shift pattern will be identified during the recruitment process

Payrate: Negotiable depending on experience

* If you are interested in the role, and have the relevant experience please apply with your CV or give us a call on (phone number removed)