We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford. This is an exciting time to join the fastest growing and most successful family-owned valve manufacturer in the UK.
About Us
With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives.
What You’ll Be Doing
* Ensuring customers have an up-to-date status for their order regularly
* Responding to customer e-mails / phone calls in a timely manner of 24 hours or less
* Reviewing order status and ensuring timely picks to meet on time delivery
* Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date.
* Liaising with Customer Inspectors
* Facilitating schedule of orders and resolving issues
* Liaising with Customer Inspectors
* Providing updates to third party inspectors on open Inspection
What You’ll Bring
* Customer-focussed
* Have a pro-active approach to your work and be able to use your own initiative, driving orders through the system.
* Clear and professional communication skills
* Will need to be passionate about your role and provide excellent customer service and on-time delivery.
* Experience in a manufacturing/production environment would be an advantage, although not essential.
* Be able to stay calm when dealing with customer complaints in challenging situations
* Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.
* Have the ability to multitask and manage your own time.
* Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.
* Reliability and a detail-oriented approach.
* Be a pro-active team player with a positive attitude and willingness to learn.
* Have good numeracy, literacy and communication skills.
What’s On Offer?
* A competitive salary
* Access to an Employee Assistance Programme, offering free and confidential support.
* A company pension scheme to help you plan for the future.
* Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check-ups, optical care, physiotherapy, and more.
* Training opportunities to support your career development.
* Long service awards, recognising your continued commitment.
* Increased annual leave based on length of service.
Hours of work are 40 hours over Monday to Friday, 8:30am till 5pm