Customer & Sales Support Coordinator
Location: Paisley, Glasgow
Pay Rate: £14.71 per hour (Equivalent to approximately £28,600 annually)
Working Hours: Monday to Friday, 9:00am - 5:30pm
Work Pattern: Hybrid - 2 days working from home after approximately 6 weeks of training
Parking: Available on-site
Start Date: As soon as possible
Contract Duration: Minimum 12 months (temporary with potential for extension)
Role Summary:
A global organisation and leader in its industry is seeking a Customer & Sales Support Coordinator to join its expanding team. This role is integral to supporting customer operations by processing orders, creating quotations, and handling telephone and email enquiries. The position also involves supporting internal teams and responding to technical queries, all while maintaining a high standard of customer service.
Key Responsibilities:
Process customer orders and prepare accurate quotations
Respond promptly to customer enquiries via phone and email
Provide administrative and technical support to the sales and customer service teams
Maintain and update records within SAP, CRM, or equivalent systems
Manage multiple tasks effectively and work accurately under pressure
Develop and maintain strong working relationships with both internal teams and external customers
Essential Skills and Experience:
Recent experience in a customer support or administrative role
Familiarity with SAP, CRM, or similar systems
Strong interpersonal skills and the ability to build relationships at all levels
Confident and clear communicator, both verbally and in writing
Highly organised with the ability to prioritise workloads
Detail-oriented and able to maintain accuracy in a fast-paced environment
A strong commitment to delivering excellent customer service