Belmont Recruitment are currently looking for a Customer Advisor to join a Housing Association based in Worcester on an ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.
Key Responsibilities
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Respond to enquiries from customers seeking information about care homes and available services.
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Listen carefully to customer needs and provide personalised recommendations based on care requirements.
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Book care home show-arounds for families and ensure homes are notified accurately and promptly.
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Follow up with customers after visits to gather feedback and provide further assistance where required.
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Provide clear information on services such as residential care, respite care and specialist support.
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Escalate complex queries or complaints in line with internal processes.
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Maintain accurate records of enquiries and interactions using internal systems.
Requirements:
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Experience in customer service, ideally within a care, health or support environment.
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Ability to communicate in a supportive, empathetic and professional manner.
Please apply with an up to date CV ASAP if this role would be of interest to you