Edinburgh, Part Time (17.5 hours/week - overtime available if you wish to do more).
This is an exciting opportunity to join a large Customer Engagement Centre (CEC) as a Customer Advisor, based at our client's Edinburgh office on a part-time basis. You'll keep customers and stakeholders informed about works and service interruptions, working closely with your team to deliver the highest quality of service at all times.
What you'll do
You'll build strong relationships across the team to make sure our customers are always in the loop. Day to day, you'll:
Manage inbound customer contacts across a wide range of subjects
Provide customers with information and guidance, logged accurately on our internal systems
Work reactively and precisely during operational incidents
Work proactively, collaborating with stakeholders to gather up-to-date information
What you'll bring
Your communication skills, attention to detail and ability to prioritise will be key. You'll have strong verbal and written information-management skills, and the confidence to learn a range of systems and technology quickly.
You'll use your organisational skills to manage your own workload while working as part of a team to ensure every task is carried out to the highest standard. Your adaptability will let you switch to reactive work when it's needed - meeting customer needs and supporting your colleagues.
Previous experience in a fast-paced environment is advantageous.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy