Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)
Join a Customer Operations team and help deliver excellent customer experiences. In this role, you’ll support billing, metering, and front-line customer service while helping drive continuous improvement.
What You’ll Do
* Manage the billing cycle, resolving exceptions and meeting deadlines.
* Maintain accurate customer and meter data for billing and Pay-As-You-Go services.
* Handle customer and client queries via phone, email, chat, and social media.
* Support customers by promoting digital self-service tools.
* Log and escalate complaints in line with policy.
* Work collaboratively across teams to resolve issues.
* Participate in social media monitoring and responses.
* Support onboarding by guiding new team members.
What You Bring
* Strong Microsoft Office skills and confidence using social media.
* Excellent written and verbal communication.
* Ability to prioritise in a fast-paced environment.
* Calm, empathetic, customer-focused approach.
* Accurate data entry and record-keeping.
* Team-focused mindset.
Qualifications & Experience
* GCSEs or NVQ Level 2/3 in Administration (or equivalent).
* Experience in customer service or billing administration is beneficial