As a Credit Operations Specialist, you will be a key driver in our Credit Operations function. This is a rotational role designed to provide you with a 360-degree view of our operations. To ensure you gain a breadth of experience, you will rotate across different departments, mastering the end-to-end customer journey from initial contract changes to complex financial resolutions.
Central to this role is a profound commitment to Customer Focus and the organisation’s Consumer Duty standards. You won't just process transactions; you will ensure that every interaction results in a positive outcome, acting with integrity to put the customer’s needs at the heart of our business.
EXPERIENCE & QUALIFICATIONS
• Education: A 2:1 BA/BSc degree (preferably in Business, though other disciplines are welcome if you can demonstrate transferable analytical skills).
• Industry Knowledge: Previous experience in Automotive Finance or Consumer Finance is highly desirable.
• IT Literacy: Intermediate proficiency in MS Excel and Word; experience with workflow management software is a plus.