Contracts and Customer Support Administrator

A great opportunity has arisen for a highly organised and proactive Administrator with excellent Customer Service skills to join our client's friendly team initially on a temporary basis. There is an opportunity for a permanent position after a qualifying period.

About the Role

Reporting to the Project Manager and working closely with the sales and commercial teams, you will play a key role in coordinating contract projects, managing customer requirements, and acting as a vital link between customers, internal departments, and external partners.

This role is ideal for someone who thrives in a busy environment, enjoys problem-solving, and takes ownership of their customers and projects from order through to delivery and installation.

Key Responsibilities

Customer & Order Management

Prepare and issue quotations for the designated Divisional Contract Director
Process customer orders, including planning, scheduling, splitting, and releasing orders
Act as the main point of contact for a set portfolio of UK and export customers
Handle inbound and outbound customer calls and emails, recording all relevant details
Resolve customer queries, delivery issues, damages, and after-sales requirementsProject Coordination

Coordinate contract schedules, ensuring all orders are correctly processed and up to date
Build delivery and installation plans site by site and put them into action
Write clear installation briefs and liaise with installation teams throughout the project
Monitor projects through to completion, obtaining end-of-day and end-of-project updates
Act as the first point of contact for any delivery or installation issuesLogistics & Distribution

Liaise with hauliers and the distribution team to ensure accurate delivery schedules
Ensure delivery details, timings, splits, and contact information are correct and current
Communicate delivery updates clearly to customers
Work closely with the distribution team on a weekly basis to confirm upcoming schedulesAdministrative & Team Support

Provide administrative support to the commercial and sales teams
Assist the designated Divisional Contract Director
Arrange swatches and product literature for clients, including logging and follow-ups
Liaise with internal stakeholders to ensure clear communication and customer satisfaction
Cover export administration and other areas when required
Attend customer meetings and site visits as neededKey Skills

Strong organisational and administrative skills
Excellent communication skills, both written and verbal
Confidence dealing with customers and internal departments
Ability to manage multiple projects and deadlines
Problem-solving mindset with strong attention to detail
Experience in customer support, contracts, logistics, or project coordination (preferred) Working Hours

Monday-Friday 08.30-17.00 with a one hour unpaid lunch