We are looking for an organised, proactive and reliable Contract Administrator to join our Contracts team.
This is a varied role supporting the day-to-day administration of an assigned division and helping ensure works are delivered efficiently, appointments are managed effectively and clients, tenants and residents receive a high level of service.
The Role
Reporting to the Project Manager or Head of Operations, you will provide essential administrative and coordination support across live contracts.
Key Responsibilities
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Answering, screening and directing telephone enquiries.
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Managing tenant and resident appointment bookings by phone, email and letter.
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Recording appointments accurately on internal systems and calendars.
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Issuing and monitoring subcontractor workloads and scheduling jobs.
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Rescheduling appointments where access is unavailable or staff are absent.
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Preparing and sending appointment and cancellation notifications.
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Providing client administrators with updated resident/tenant access schedules within required timescales.
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Raising purchase orders for materials and subcontractors in line with company procedures.
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Resolving purchase order queries.
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Liaising with Contract Managers to support the smooth running of daily operations.
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Managing resident and tenant queries and complaints, keeping people updated on progress and resolutions.
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Sending customer satisfaction surveys and collating feedback.
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Providing general administrative and clerical support.
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Supporting resident liaison activities.
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Greeting visitors and receiving deliveries when required.
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Maintaining confidentiality and considering health and safety within the office environment.
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Undertaking other reasonable duties as required.
About You
We are looking for someone who is hands-on, organised and confident dealing with people. You should be able to work independently while also being a strong team player.
You will ideally have:
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Experience in office or contract administration.
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Excellent attention to detail and accuracy.
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Good written and verbal communication skills.
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Good working knowledge of Microsoft Excel, Word and Outlook.
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Strong time-management and organisational skills.
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The ability to prioritise workloads and meet deadlines.
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A proactive approach and the confidence to use your own initiative.
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Strong interpersonal and decision-making skills.
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A professional, honest and trustworthy approach.
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The ability to maintain confidentiality.
What We Offer
Salary: £28,000–£32,000 per annum
This is an excellent opportunity for an experienced administrator who enjoys a busy, varied role and wants to develop their career within contracts and operations.