Centre Manager - White City

The Role

City Bouldering White City is looking for a dynamic and passionate leader to drive forward the company's vision of making climbing enjoyable and accessible for all. Our Centre Manager will be responsible for creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive and supportive environment, underpinned by the highest standards of safety, cleanliness, customer service and positive team engagement.

Managing our centres requires an energetic and self-motivated person, able to motivate a team and ensure our customers have a fantastic experience during every visit leaving them looking forward to their next.

The Person

The right person will have experience in a similar managerial position, with a track record of growth within their role and people management experience.

Climbing experience is desirable but not essential. Ideally you have experience within a climbing environment or centre but we are also willing to train the right attitude and leadership skills at one of our other London centres for a few months. A centre manager from one of our existing centres, will be there to support and train you, if needed. We encourage applicants with transferable experience from Leisure or industries to apply.

City Bouldering

At City Bouldering we are passionate about creating welcoming, fun, inclusive, and energetic centres where people feel at home and supported to get into climbing. Climbing is one of the fastest growing lifestyle sports in the UK. We have three sites in London and we are in the process of expanding further. We are a fast growing company with lots of opportunities for people to grow and develop.

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Responsibilities of the Role

• Reporting directly and working closely with the rest of the team, you will be responsible for all elements of running the day to day of the centre, including facilities management
• Operations - Ensuring all relevant H&S at work is managed and enforced, along with the centre’s policies and procedures
• Strategy - You will ultimately be responsible for growth in sales and repeat customer performance
• Coordinating with our Marketing Executive to create fun and engaging events, and delivering innovative promotions and activations to grow our community 
• Managing a team of around 13 people with the assistance of an Assistant Manager
• Managing staff, leading inductions, training, coaching, ensuring all relevant procedures are followed and maintained
• Once you have proven yourself in the role you will be empowered and given freedom to add your own touch to the centre

Essential Skills

• A confident team leader with a proven track record of managing and motivating teams
• Excellent verbal, written and organisational skills
• Outstanding problem solving ability
• Ability to work autonomously is critical
• Commercial acumen with a growth mindset
• Good IT Literacy (word, excel, powerpoint etc)
• Have excellent customer service skills.
• Be driven towards personal development and motivated to help others
• A passion for climbing and bringing people together

Desirable Skills

• Experience managing a children's sport programme
• Experience training instructors
• Experience managing a leisure facility 
• Experience and passionate working with ages from +4 years old
• Comfortable extracting and analysing sales and performance data

Our offer to the Manager:

• Highly competitive package £38-45K depending on experience
• Funded training and qualifications to achieve success
• Fun and supportive working environment
• Opportunity to join company climbing trips
• Industry standard holidays and pension contributions
• Free climbing (of course!)

Hours and Location

The position will be full time 40 hours per week, includes some evening work and include weekend work if required. It will be based at White City W12 7HB. 

How to Apply

Please send your CV and a covering letter outlining your suitability for the role to katie@citybouldering.co.uk. We'll be holding interviews starting in February and can make an offer to the right candidate right away.