Freightserve recruitment are looking for a Cargo Customer Service Agent for a Airline GSA based in the Heathrow area.
Daily Duties:-
* Managing cargo reservations and space bookings for airline customers
* Handling customer enquiries via phone and email in a professional manner
* Liaising with airlines, freight forwarders, and internal teams
* Processing bookings accurately within cargo reservation systems
* Monitoring flight allocations and maximising load factors
* Preparing and issuing confirmations, amendments, and cancellations
* Ensuring all activities comply with company procedures and airline requirements
Required Experience:-
* Previous experience in cargo or freight forwarding
* Customer services
* Strong communication and customer service skills
* High level of accuracy and attention to detail
* Confident IT skills and experience using cargo systems
* Ability to work independently and as part of a team
Monday to Friday 9am - 5.30pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry