Location: Near Coalville, Leicestershire
Job Type: Full-time
Salary: Competitive, dependent on experience
About the Role
We are looking for enthusiastic and customer-focused Call Centre Advisors to join our growing team. As the first point of contact for our customers, you will play a key role in delivering outstanding service, resolving enquiries efficiently, and ensuring every customer receives a positive experience.
This is an excellent opportunity for someone with strong communication skills who enjoys working in a fast-paced environment.
Key Responsibilities
* Handle inbound and outbound customer calls professionally and efficiently.
* Respond to customer enquiries via telephone and email.
* Resolve customer issues at the first point of contact wherever possible.
* Accurately update customer records using internal systems.
* Process customer requests and follow company procedures.
* Escalate complex queries to the appropriate department when required.
* Meet individual and team performance targets.
* Deliver excellent customer service on every interaction.
Essential Skills & Experience
* Previous experience in a call centre or customer service environment is preferred but not essential.
* Excellent verbal and written communication skills.
* Strong listening and problem-solving abilities.
* Good IT skills and confidence using multiple computer systems.
* Ability to remain calm and professional under pressure.
* Strong attention to detail and organisational skills.
* Positive attitude and willingness to learn.
Desirable Skills
* Experience using CRM or customer management systems.
* Sales, retention or complaint handling experience.
* Experience working to KPIs or service level agreements.
How to Apply
If you enjoy helping customers and thrive in a busy, team-focused environment, we'd love to hear from you. Please send your CV together with a brief covering email outlining your experience and suitability for the role