Contract: Probation for 6 months with the potential to lead into a permanent position
Hours: 39 hours a week (on average), over 7 days, a mixture of early and late. Working times range from 04:10 to 21:10hrs.
About London Luton Airport
London Luton Airport (LLA) is one of the UK’s busiest airports and is forecast to carry 17.7 million passengers in 2024.
The airport is operated by a consortium of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a specialist global investment manager. Airlines operating from LLA include easyJet, Wizz Air, Ryanair, Tui, FlyOne, Sun Express and El Al.
Purpose of the job:
To ensure the safe and smooth transition of passengers, staff and airport users whilst maintaining the highest level of customer service and satisfaction at all times.
Eligibility criteria:
You must be able to read, write and speak fluent English, whilst additional language skills are desirable but not compulsory. Our Security Officers are required by legislation to have full-colour vision and the capability to appropriately perform a range of duties. It’s also important that you are physically fit as the role will require you to spend periods of time sitting, standing, bending and walking. The minimum age requirement is 18 due to clearance legislation.
Job specification
Safety
* Monitoring and reporting hazards and near misses
* Wear correct PPE
* Monitor and address unsafe practices
* Terminal evacuation assistance
* Attend first aid calls if trained and required
Guest Experience
* Answering guest queries
* Identify any opportunities to improve guest experience
* Resolve any issues impacting guest experience that can be easily rectified
* Identification and safe handling of lost and found items and passing to the appropriate supervisory level
* Advising guests regarding option for non-compliant items
* Providing assistance as required to meet guests’ needs
People and Performance Management
* Attend all mandatory training
* Attend all mandatory meetings
* Comply with uniform standards
* Comply with all LLA and Security Department policies
* Comply with behavioural expectations set out in our competence framework
* Read and sign new safety and security instructions
* Make suggestions for reward and recognition
* Nominate colleagues for Rewards and recognition
* Participate and contribute to own AAR meetings
Access control
* Conduct boarding pass checks, ID checks, temp pass checks, and vehicle pass checks
Candidate Requirements
You will also be required to pass through a range of referencing and vetting checks including:
* Criminal Records Check
* Terrorism Check.
* You must have lived in the UK for at least 3 years.
* You must be able to provide 5-years work history, unless in education.
*This Job Description & Person Specification is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. Due to the diverse nature of the role, it does not attempt to detail every activity. Specific tasks and objectives will be agreed on an ongoing basis. The post holder will be required at all times to perform any other reasonable tasks, as requested in order to meet the operational needs of the business