We are currently seeking an experienced Aftersales Manager on behalf of a reputable manufacturer-owned dealership based in Manchester. The successful Aftersales Manager will lead a dedicated team in a fast-paced, customer-focused environment, ensuring operational excellence and delivering outstanding service. This is an excellent opportunity for a motivated professional seeking career progression within a well-established organisation.
Benefits:
Competitive basic salary up to £47,500 with an OTE of £70,000, including performance bonuses
Company car scheme offering access to up to two vehicles, with insurance, servicing, breakdown, and tyre cover included
Exclusive discounts on new vehicles and aftersales services such as MOTs, body shop repairs, parts, and tyres
Generous pension scheme with up to 7% employer contributions
Start with 22 days’ annual leave, increasing to 26 days with continued service, plus bank holidays
Employee Assistance Programme providing counselling and practical support
Occupational health programmes promoting well-being
Worldwide personal accident cover
Extensive training and development opportunities with e-learning resources
Shared incentive plan and access to the Stellantis Group Health Cash Plan
Paid sick leave following successful probationDuties as a Aftersales Manager:
Lead and develop the workshop technician team to maximise efficiency, sold hours, and first-time fix rates
Drive performance of customer-facing teams to increase upselling opportunities while maintaining exceptional customer service standards
Support the implementation of new digital systems and processes aligned with dealership digitalisation strategies
Facilitate skills development and career progression of team members
Streamline operational processes within the Customer Journey, including Vehicle Health Checks
Ensure compliance with group financial policies, DVSA MOT regulations, and health & safety standards
Monitor and analyse performance metrics to achieve short, medium, and long-term objectives
Foster a positive team environment, maintaining staff motivation and engagement
Deliver a seamless, efficient service experience for all customers
Contribute to the overall success and smooth running of the dealership departmentRequirements:
Proven experience as an Aftersales Manager within a busy automotive dealership
Strong leadership qualities with the ability to motivate and develop teams
Excellent organisational and communication skills
Sound knowledge of manufacturer processes, DVSA regulations, and health & safety standards
Proficiency with digital systems and ability to adapt quickly to new technologies
Customer-focused approach with a passion for delivering outstanding service
Ability to analyse performance data and develop improvement strategies
Full UK driving licence preferredIf you are seeking a challenging and rewarding Aftersales Manager role within a reputable dealership in Manchester, we would be delighted to tell you more about this opportunity.
Contact Sam Tinkler, Automotive Recruitment Specialist at Perfect Placement covering Manchester and Greater Manchester, today to discover more about this fantastic Aftersales Manager opportunity.
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today