Aftersales Manager

Aftersales Manager

Location: Basildon
Salary: £45,000–£50,000 Basic + Bonus (OTE £60,000)
Job Type: Full Time | Permanent

The Role

An excellent opportunity has arisen for an experienced Aftersales Manager to join a busy and successful automotive dealership in Basildon. This is a key leadership role responsible for driving performance across the Service and Parts departments, improving customer satisfaction, and maximising aftersales profitability.

You will lead a team of Service Advisors, Technicians, and Parts staff, ensuring the smooth and efficient running of the aftersales operation.

Key Responsibilities

* Lead, motivate, and develop the aftersales team.

* Oversee the daily operation of Service and Parts departments.

* Drive workshop efficiency, utilisation, and labour sales.

* Maximise aftersales revenue and departmental profitability.

* Monitor and improve customer satisfaction (CSI) scores.

* Manage departmental KPIs and implement performance improvement plans.

* Handle escalated customer complaints professionally.

* Ensure compliance with manufacturer standards and dealership processes.

* Control costs and manage departmental budgets effectively.

* Work closely with senior management to achieve business objectives.

Candidate Requirements

Essential

* Previous experience as an Aftersales Manager, Service Manager, or Senior Service Leader.

* Strong leadership and people management skills.

* Proven track record of achieving aftersales targets and KPIs.

* Excellent communication and customer service skills.

* Strong commercial and financial awareness.

* Full UK driving licence.

Desirable

* Main dealer or franchise dealership experience.

* Manufacturer standards and audit experience.

* Familiarity with dealer management systems (DMS).

What's on Offer

* £45,000–£50,000 basic salary.

* Realistic OTE of £60,000.

* Company pension scheme.

* Ongoing manufacturer and leadership training.

* Career progression opportunities.

* Supportive and professional working environment.

* Performance-based incentives