We are currently recruiting for an experienced Aftersales Manager to join a well-established franchised car dealership in the Wimbledon area.
This is an excellent opportunity for a driven and results-focused individual to lead a high-performing aftersales department and further develop their career within a reputable automotive business.
The Role
As Aftersales Manager, you will take full responsibility for the performance and profitability of the aftersales department. You will play a key role in delivering an outstanding customer experience while ensuring operational efficiency and strong financial results.
You will lead, motivate, and develop a large team, ensuring all processes are effectively implemented and continuously improved to drive customer satisfaction and business success.
Key Responsibilities
Deliver departmental financial targets, budgets, and KPIs
Drive workshop productivity, efficiency, and utilisation
Oversee the Vehicle Health Check process and maximise upsell opportunities
Increase sales of added-value products (service plans, extended warranties, etc.)
Lead, coach, and develop your team in line with brand standards
Ensure exceptional customer service is consistently delivered
Maintain a safe and compliant working environment in line with Health & Safety regulations
Monitor performance data and implement improvements where neededAbout You
Minimum 2 years' experience in a similar Aftersales Manager role within a franchised dealership
Proven track record of delivering strong financial and operational performance
Strong leadership skills with the ability to inspire and lead by example
Customer-focused mindset with a passion for delivering excellence
Analytical and detail-oriented, with the ability to use data to improve processes
Excellent communication and organisational skills
Flexible and adaptable leadership styleWhat's on Offer
Competitive basic salary with strong OTE potential up to £75,000
Company car
Performance-related bonus scheme
Private Health Insurance
Access to employee discounts (Perks at Work)
Ongoing training and career progression opportunities
Supportive and professional working environmentCandidates must be eligible to work in the UK without restriction.
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Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information