We are seeking an experienced Aftersales Manager to join a reputable franchised car dealership based in Wimbledon. This is a prominent opportunity for a motivated professional to lead the aftersales department, optimise profitability, and deliver exceptional customer service within a well-established business. Our client is looking for a dedicated Aftersales Manager who can manage and develop their team, ensuring operational excellence and high standards across the service department.
Benefits:
Competitive basic salary of £50,000 per annum, with the potential to earn up to £70,000 OTE including bonuses and incentives
33 days holiday inclusive of bank holidays, with options to purchase or sell additional days
Company vehicle scheme
Access to pension scheme and life assurance
Discount on servicing, parts, and bodyshop work
Employee vehicle purchase scheme
Opportunities for ongoing training and career progression
Supportive and inclusive team environmentDuties of an Aftersales Manager:
Lead, motivate, and develop the service department team to meet volume and profit targets
Deliver outstanding customer care and maintain high levels of customer satisfaction
Monitor team performance through regular reviews and coaching sessions
Maximise revenue by identifying upselling and additional service opportunities
Oversee parts and labour resource management to optimise operational efficiency
Ensure adherence to company policies and manufacturer standards
Review and improve sales activities, implementing strategies for growth
Manage warranty processes and ensure compliance using Kerridge or similar systems
Cultivate a positive, results-driven culture within the department as an Aftersales ManagerRequirements:
Proven experience as an Aftersales Manager within a main dealer environment for at least two years
Strong leadership skills capable of motivating and developing teams
Good knowledge of automotive warranty procedures and Kerridge systems
Excellent organisational and communication skills
Results-oriented mindset with a focus on goal achievement
Professional attitude with high standards of integrity
Valid UK driving licence held for over six months, with fewer than nine penalty points
Knowledge of customer service best practices and automotive industry standardsIf you are a proactive, goal-driven professional with a passion for delivering outstanding service and driving business growth, this could be the ideal role for you.
Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Wimbledon and Greater London today to discover more about this fantastic Aftersales Manager opportunity.
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade jobs in your local area, please contact us today