We are seeking an experienced and driven Aftersales Manager to lead a successful dealership's aftersales operation in Abingdon. This is an excellent opportunity for a proven automotive leader to take ownership of the Service and Parts departments, driving performance, profitability, and exceptional customer satisfaction.
The successful candidate will be responsible for managing the day-to-day running of the aftersales function, developing their team, and ensuring the highest standards of customer service and operational efficiency are maintained.
Key Responsibilities
* Oversee the performance of the Service and Parts departments.
* Drive profitability through effective departmental management and process improvement.
* Lead, motivate, and develop the aftersales team to achieve departmental objectives.
* Monitor and improve customer satisfaction and retention levels.
* Ensure workshop efficiency and productivity targets are achieved.
* Manage budgets, departmental KPIs, and financial performance.
* Maintain compliance with manufacturer standards and dealership procedures.
* Build strong relationships with customers, suppliers, and manufacturer representatives.
* Identify opportunities to increase revenue through service plans, maintenance packages, and aftersales products.
What We're Looking For
* Previous experience as an Aftersales Manager, Service Manager, or similar leadership role within the automotive industry.
* Strong understanding of dealership aftersales operations.
* Proven ability to lead and develop high-performing teams.
* Commercially minded with strong financial awareness.
* Excellent communication and customer relationship skills.
* Organised, proactive, and results-driven approach.
* Full UK driving licence.
What's On Offer
* £45,000 basic salary.
* £60,000 OTE.
* Manufacturer and leadership training.
* Excellent career progression opportunities.
* Supportive and successful dealership environment.