We are recruiting for an Aftercare Coordinator join our Shenstone based client. The business specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work. They are a rapidly growing business and are looking to extend their dedicated and focused team.
As an Aftercare Coordinator you will need to have/be:
Computer literate, including a proficiency with email and MS Office
Professional telephone manner
Strong attention to detail
Excellent communication and administrative skills
Excellent organisation and time management skills with an ability to meet deadlines
Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
Ability to act and operate independently
Good verbal and written communication skills
Customer service experience would be an advantageDetails:
Salary: £24, 000
Working Hours: Monday - Friday 9.00am - 5.00pm (35 hours per week)
Location: Shenstone
Duration: PermanentRole of Aftercare Coordinator
Dealing with aftercare enquires and responding to customers
Overseeing the aftercare aspect for a range of projects with different companies
Building relationships and liaising with customers
Booking in repairs
Scheduling engineers workloads and jobs
Liaising with after-care engineers to arrange schedules
Liaising with technical and finance departments
Preparing kits when required and ensuring that aftercare engineers are fully stocked each week
Delivering a high level of customer service
Responding to email enquiries
Offering technical support when necessary
Raising sales orders in preparation invoicing
Providing feedback to customers
Obtaining PO's and delivering the sales orders for invoicing once the repair has been completed
Maintain various spreadsheets to track and meet Key Performance Indicators
Ensure data is accurate and up-to-date for performance analysis
Work closely with other departments to ensure smooth operations
Provide feedback and suggestions for process improvementsBenefits of working as a Aftercare Coordinator:
20 days plus bank holidays
Free onsite parking
Pension scheme