Hours: Monday to Friday, between 8am–6pm (rotational shifts – 37.5 hours per week)
We’re currently recruiting for an Administrator / Customer Support Administrator to join a busy and fast-paced operations team within a growing organisation.
This is a varied administrative role with a strong customer service element, ideal for somebody who enjoys a mix of admin duties alongside speaking with customers over the phone. You’ll be supporting with day-to-day administration, managing appointments, updating systems, and assisting with inbound and outbound customer calls.
The Role
Working as part of a friendly and supportive team, you will be responsible for ensuring customer information is processed accurately while delivering a professional and efficient service.
Key responsibilities:
* Providing general administrative support to the operations team
* Handling inbound customer enquiries via phone and email
* Making outbound calls to customers to arrange and confirm appointments
* Supporting with scheduling and diary management
* Accurately updating internal systems and maintaining detailed records
* Assisting with customer queries and resolving issues where possible
* Managing a workload in a fast-paced environment
* Helping support the wider team with additional admin duties as required
* Speaking with customers daily, with calls potentially reaching up to 40 per day during busy periods
About You
* Previous administration and customer service experience preferred
* Confident and professional telephone manner
* Strong organisational skills with excellent attention to detail
* Comfortable managing a busy and varied workload
* Able to communicate effectively with customers and internal teams
* Proactive, reliable, and willing to help wherever needed
* Good IT skills and confidence using multiple systems
Experience & Qualifications
* Previous experience within administration, customer service, or a busy office environment preferred
* GCSEs (or equivalent) including English and Maths desirable
* NVQ Level 2–3 in Administration or Customer Service advantageous
Interested?
Apply now to find out more about this exciting opportunity and take the next step in your administration career