Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling — you’ll be following up with customers who have already received a quote, building relationships and guiding them through the next steps.
This role would suit someone from a customer service or sales background, particularly if you’ve worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.
The Role
* Following up on warm leads — customers who have already been quoted
* Building rapport and long-term customer relationships
* Answering questions, addressing concerns and progressing services
* Managing your own accounts in a consultative, supportive way
* Working closely with the wider team to achieve shared goals
What We’re Looking For
* Experience in customer service, account management or relationship-led sales
* Comfortable discussing and agreeing contracts or services
* Strong communication skills and a friendly, professional approach
* Confident on the phone with a focus on customer care rather than hard selling
* Organised, motivated and able to manage your own workload
The Environment
* Hybrid role — work from home with regular time in the Pontefract office
* Supportive team culture with a relaxed, positive atmosphere