Temp Customer Service Executive

Temporary Customer Service Executive

Location: Poole
Job Type: Temporary on-going
Start Date: ASAP
Pay: Hourly rate DOE

Are you an experienced Customer Service professional looking for an immediate start opportunity?

We are seeking a proactive and customer-focused Customer Service Executive to join a busy team in Poole on a temporary basis. This is a varied role where you'll be the first point of contact for customers, providing exceptional service across multiple channels while supporting the wider business with day-to-day customer enquiries.

Key Responsibilities

Answering incoming calls and responding to customer emails in a professional and timely manner

Managing customer enquiries via live chat

Processing customer returns and refunds

Liaising with customers regarding product availability and order updates

Handling customer complaints and product issues, providing positive and effective resolutions

Supporting additional customer service functions as required

Sharing customer feedback with the wider business

Assisting with improvements to customer service processes and systems

Maintaining accurate customer records and correspondence

About You

Previous experience in a customer service, customer support, or customer care role

Excellent communication skills, both written and verbal

Strong telephone manner and customer-facing skills

Positive, proactive approach with excellent problem-solving abilities

Able to work independently and manage workload effectively

Confident using IT systems and databases

Strong attention to detail and organisational skills

This is a fantastic opportunity for someone who enjoys helping customers, solving problems, and working as part of a supportive team.

Apply today!

TJCOM