Massage Therapist with EU passort

JOB DESCRIPTION

POSITION: MASSAGE THERAPIST / HOUSEKEEPER

LOCATION: Within the overseas programme in Zermatt so an EU passport is required

REPORTING TO: Resort Manager

Key responsibilities and duties:

Provide a welcoming atmosphere

Assisting with daily and weekly housekeeping

Selling and performing Massage and beauty treatments

Ordering spa supplies & stock control

Guest Care

Health & Safety

Paper work

Flexibility

1: Provide a Welcoming Atmosphere

• As part of the chalet and resort team, provide and maintain a first class service to our guests.

• Welcome guests into the chalet on their arrival and show them to their room and help with their luggage.

• Provide relevant information to the guests regarding, Zermatt, our services and activities

• Visiting the chalets to introduce yourself and your treatments

2: Daily and Weekly Housekeeping

• Maintain a high standard of cleanliness daily, ensuring that the spa and store areas are always clean and tidy.

• Adhere to company guidelines and procedure regarding cleaning standards and presentation.

• Make up guest beds and tidy the bathrooms daily.

• Do turn down in the bedrooms in the evenings (while the guests are eating).

• Prepare laundry for collection and receive new deliveries, mid-week and on ‘change-over’ day, helping within the resort team in the distribution of clean supplies.

• Ensure that all rubbish is disposed of after every service in the correct manner.

• In conjunction with the Chalet team, ensure that all windows are shut, bedroom lights are off and all entrances, exits, pathways, balconies and terraces (roofs if applicable) are kept clear and safe from snow.

• Perform a deep clean on ‘change-over’ day in preparation for new guests, ensuring that all the chalet is fully cleaned and guest ready.

• Report any maintenance issue to the Resort Manager.

• Assist with the distribution of deliveries within the resort.

3: Massage and Beauty Treatments

• Compile a list of massage treatments

• Encouraging guests to book massage treatments in all the chalets.

• Perform the massage treatments

• Ensure the massage rooms are well stocked, clean and tidy.

• Liaise with the chalet manager to ensure he/she is aware of all treatments and can rota accordingly

• Perform stocktakes of treatment supplies

• Oversee the spa and wellness areas

4: Ordering Supplies & Stock Control

• Attend a weekly chalet meeting.

• Assist with an accurate and thorough stock take prior to your weekly meetings, ensuring that stock is rotated in the storage areas.

• Receive, check, store and record all deliveries in accordance with Health and Hygiene legislation.

• Keep wastage to a minimum.

5: Guest Care and Information

• With the Chalet Housekeeper/Manager ensure that your guests feel at home in their chalet and feel that they are able to seek your assistance with anything they may require.

• Ensure that all guests are aware of the chalet staff day off and the arrangements for breakfast and the evening.

• Ensure that all chalet services advertised in your chalet are available at all times.

• Deal with any issues quickly and effectively.

• Keep intrusion by noise, music or other staff to a minimum at all times.

6: Health & Safety

• Show due diligence at all times towards your guest’s health and safety as well as your own and other staff members.

• Produce a risk assessment of the chalet make sure these measures are put in place to minimise these risks before the first guests arrive.

• Complete the necessary weekly Health & Safety, Hygiene, Food Samples and Fire Checks.

7: Paper Work

• Report weekly massage and beauty treatments to concierge manager to ensure guests are billed accurately.
• Keep track with the reconciliation of orders, delivery notes and budget control.

8: Flexibility

• As part of a team within the resort you need to remain flexible and assist with any other duties as requested by your Resort Manager or other senior staff.

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