IT Customer Success Manager - UK Software company in Guildford - to £50k per annum
My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Success Manager to be based out of their Guildford offices. This role is on-site full-time.
This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.
They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!
Main Responsibilities:
* Manage ticketing system for customer bugs, features and support.
* Critically evaluate incoming customer requests and communicate internally.
* New system features and regression testing.
* Customer systems training.
* Develop training material as required.
* Lead regular client meetings and support the acquisition of new customers.
* Liaise with customers to implement the company systems into their business.
* Customer onboarding and integrations.
* Create and proofread internal procedures and technical specification documentation.
My client is looking for someone with the following skillset:
* Previous customer service experience - account management is a bonus
* Time management
* Organisation
* Excellent verbal and communication skills
* Experience with ticketing systems is a bonus
This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world!