Do you have experience within a customer service setting? Have exceptional administrative skills and fluent in French?
In which case - you are ticking the boxes for us!
We are working with this international business and recruiting for a French speaking customer service administrative. You will join a well established team that will support you with your personal development. Its a really exciting time to join - with lots of new digital plans already in process for you to be part.
This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel!
Responsibilities:
* Prepare quotations for clients, issue and track
* Manage any inbound enquiries and responses - seek technical support where required
* Convert approved quotes to live jobs via Navision and track the process - ensure customer is kept up to date through the entire process
* Ensure compliance is maintained with regular WIP reporting
* Raise and issue purchase orders
* Liaise with supply chain - this will involve international import and export documentation processing
* Coordinate national and international shipping
* Liaise with couriers and prepare import/export documentation as required
* Key point of contact via email, telephone and Chatbot
Skills/Experience:
* Previous experience within a B2B customer service environment
* CRM knowledge - ideally Navision or similar
* Knowledge of import/export and HMRC processes
* Fluent French - none negotiable
* Flexibility for occasional UK and European travel