Customer Support Advisor | Cycling | Northampton (Hybrid) | Up to £28,000 + Bonus
Are you passionate about delivering great customer service and helping people find solutions?
Do you enjoy problem solving, building relationships, and making a real difference to the customer experience?
We're recruiting for a Customer Support Advisor to join a leading global sports retailer. This is a fantastic opportunity to join a growing team where you'll support customers and stores with aftersales enquiries, service requests, and product-related questions within the cycling category.
You don't need to be a qualified bike mechanic. If you have strong customer service skills, enjoy troubleshooting issues, and have an interest in cycling, full product and technical training will be provided.
What's in it for you?
Salary up to £28,000 plus performance bonus
Hybrid working (2 to 3 days per week in the office)
Ongoing training and development
Career progression opportunities
Staff discounts and retail benefits
Supportive and collaborative working environment
What you'll be doing
Delivering excellent customer service across phone and email channels
Supporting customers and stores with aftersales and service enquiries
Investigating issues and finding practical solutions
Managing customer cases through to resolution
Providing guidance on repairs, servicing and product queries
Building strong relationships with stores and internal teams
Helping improve the customer journey and overall experience
Developing your knowledge of cycling products and services
What we're looking for
Previous experience in a customer service, retail, contact centre, hospitality or service-based role
Excellent communication and relationship-building skills
Strong problem-solving ability
Confidence using IT systems and email
A proactive and organised approach
Ability to manage multiple priorities
A positive attitude and willingness to learn
An interest in cycling would be advantageous but is not essential
This could be a great opportunity for a Retail Supervisor, Customer Service Advisor, Team Leader, Contact Centre Advisor or Sales Assistant looking to take the next step in their career within a growing and supportive business.
Ready for your next challenge? Apply today.
Zachary Daniels is a Niche, National & International Recruitment Consultancy.
Keywords: Customer Service Advisor, Customer Support Advisor, Contact Centre Advisor, Retail Supervisor, Customer Experience Advisor, Service Advisor, Hybrid Working, Northampton, Cycling