Are you a confident communicator who thrives on solving problems and delivering exceptional service?
Do you enjoy working in a fast-paced environment where your attention to detail and proactive mindset make a real impact?
If this sounds like you, a respected manufacturer and distributor is looking for a Customer Service Executive to join their growing team. This newly created role supports a clear division between customer service and sales, helping the business scale while maintaining its high standards.
As Customer Service Executive, you’ll be a key part of the office team, ensuring customers receive timely, accurate, and friendly support.
About the Company
This well-established business designs and supplies high-quality products to the window industry, with a reputation for reliability, innovation, and exceptional customer care.. They’re proud of their people-first approach and commitment to continuous improvement.
Key Responsibilities
* Accurately process all customer orders and maintain low level error rates
* Professionally handle calls, emails, and messages with a customer-first mindset
* Manage multiple inboxes and be the first point of contact for customers via telephone
* Acknowledge complaints and provide resolutions within a timely manner
* Identify opportunities for up-selling and cross-selling
* Provide performance updates to the Customer Services Director
* Liaise with internal departments to ensure seamless service delivery
Requirements
About You
You’re someone who:
* Proven experience in a customer service orientated role, within a B2B environment
* Communicates clearly and professionally, both verbally and in writing
* Has strong attention to detail and time management skills
* Is proactive, solutions-focused, and comfortable with change
* Understands CRM systems and order management tools (preferred)