Strive are a UK wide Supply Chain & Logistics management recruiter.
Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations.
Title: Customer Service Exec
Region: Oxfordshire - OX29
Salary: £28k + Bens + Training + Prospects
Location: Cassington
Work Environment:
• Office based
• Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00
• PPE requirements in operational areas
Reporting to: Customer Service Team Leader
About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.
Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.
• Handling customer enquiries via phone and email.
• Managing customer requests, queries and complaints.
• Providing clear and confident responses to customers.
• Working closely with internal teams and departments to resolve issues.
• Maintaining accurate records and communication.
• Managing order processing, payments, documentation and ensuring compliance with relevant regulations.
• Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).
Essential requirements
• Minimum 1 year experience in a customer service role.
• Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication.
• Experience handling customer queries, complaints, or service issues.
• Confident using the telephone as a main communication tool.
• Basic computer literacy (Outlook and Microsoft Office).
• Someone reliable, proactive and able to work independently.
Desirable
• Experience using a CRM system.
• Knowledge of Oxfordshire area.
• Experience working in an office-based environment.
Ideal candidate?
• You are confident dealing with customers, even in challenging situations.
• You take ownership, solve problems and manage your time independently to stay productive.
• You stay organised and maintain strong attention to detail when handling multiple tasks.
• You are quick to learn new systems and adapt to changes.
• You are reliable, communicate clearly and are a strong team player.
Benefits:
- Generous holiday entitlement 24 days + Bank Holidays
- Company pension scheme
- Employee Assistance Programme
- Full PPE & uniform supplied
- Cycle to work scheme
- Free flu jabs
- On-site parking
This really is a fabulous opportunity, we look forward to your application